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Did he by chance upgrade to OS 3.2.4 before removing the OS? That installs a downgrade protection.
Yes, but with the downgrade protection it wouldn't say "update succesfully".Let's reformat the filesystem.While holding the reset button, press and hold simultaneously the 3 keys Home Enter EE, and then release the reset button.You should get the maintenance menu around 60% of the loading bar.Press 4 to clean the whole filesystem.
Yes sorry, my mistake - it's Doc Enter EE.