Calculator Community => TI Calculators => General Calculator Help => Topic started by: xxcysxx on September 07, 2012, 10:05:49 pm
Title: should i return my nspire cx cas because of single computer student license
Post by: xxcysxx on September 07, 2012, 10:05:49 pm
hello folks, i just recently purchased an nspire cx cas calculator and learned that the student software can only be activated on a single computer after i have already activated the software on my computer. my situation is that i'm looking to upgrade to a newer laptop in a few months and need to have my student software activated on the new machine. i emailed ti support about my situation and haven't got a respond. now i'm thinking of returning the calculator back to the store and wait until i get my new computer and buy the calculator again. but i prefer not to do this since it is a hassle and i need the calculator and i'm using it for my class right now.
does any of you have situation similar to this where you have to get new activation for the newer computer you purchased or replacement computer from warranty. what do you think are the success rate on something like this? this whole single machine activation bull crap is so inconvenient. it seems like they are out to get the legitimate buyer, but the crook who crack the software can use it in anyway they like without spending a coin or get a slap on their wrist.
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: Juju on September 07, 2012, 10:10:46 pm
I think you can buy a licence for the software separately, if I'm right. Or else get TiLP (which is free and open-source), not sure it does everything the TI student software does, but I think it does the job.
And I agree, this single-use thing is pretty inconvenient. (I don't have any Nspire though so I can't really say in this particular case.)
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: cyanophycean314 on September 07, 2012, 10:17:47 pm
The single use thing is REALLY annoying. TiLP does most things, but it makes copying Lua code from calc to comp much more difficult.
I don't know too much more, but I'd say returning it may work :-\
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: DJ Omnimaga on September 07, 2012, 10:19:23 pm
Normally you can contact TI and they'll give you a new license, but I'm unsure why they didn't respond, so maybe they stopped doing that. That issue is really annoying because people have to reformat their computers or do system restores, sometimes.
You could use the TI-Nspire Computer software or TiLP instead.
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: Yeong on September 07, 2012, 10:21:42 pm
yeah, I think TiLP and nspire_emu for emulator will do most of the work
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: Darl181 on September 07, 2012, 10:45:48 pm
I had this same problem, emailed, and...
Spoiler For emails:
Quote
Re: US, SftInstallUse, TI-Nspire or TI-Nspire CAS Software [REF:71139221003] Show Details Darl,
Thank you for contacting Texas Instruments.
It is unfortunate that you are having difficulties trying to activate your TI-Nspire student software on a second computer. I will be more than happy to answer your questions about the activation process for the software and its license agreement.
The software that comes free with the handheld is designed to be installed and activated on a single computer. Per the license agreement it is not transferable. If you activated it on one computer and wish to have it on a second computer you will need to purchase a new license for that computer. As an alternative you may download and install the free TI-Nspire computer link software. This software allows for transferring of TI-Nspire documents to and from the computer but will not allow you to open and work on the documents on your computer. To download the software please visit the link below.
Alternatively, you may want to use TI-Nspire computer link software. This software is free and allows for communication between the handheld and the computer so that you can transfer documents to and from. To download this free software please visit the link below.
We want you to be completely satisfied with your technology purchase. The Knowledge Base provides useful resources to answer questions, example calculations, and other information. The Knowledge Base is accessible to you 24/7.
http://epsstore.ti.com/OA_HTML/cskmbasicsrch.jsp
I hope that you find this information helpful. If you have further questions or comments, please feel free to send me an email.
Warmest Regards,
César López ------------------------------------------------------------------------ Texas Instruments Email: [email protected] General Information: (800) 842-2737 Technical Support: (972) 917-8324 ------------------------------------------------------------------------ Let me know how I'm doing. Fill out our customer survey at: http://education.ti.com/us/supportsurvey
Master your graphing calculator. Start with step-by-step tutorials and get started using the basics in no time.
---- Original Message ---- Country: US Name: Email: [email protected] Type of Service: SftInstallUse Computer Software Setup/Usage: SftActRegi Product Group: CompSftwre Product: TI-Nspire or TI-Nspire CAS Software Purchase Time: 06/2012 Customer Type: Student Product Serial#: BBHYS Y5TZH YEVU4 7ZK4T 6X66R H8SA3F Computer OS: Windows 7 Comments: In the past, I installed the TI-Nspire student software (non-cas) that came with the calculator on the family computer. Now, I have my own laptop, and I'm trying to install it on that. I uninstalled the Student Software from the other computer using Uninstall.exe in C:Program Files (x86)TI EducationTI-Nspire Student Software , and it uninstalled successfully.
This is the error message I'm getting now, after I enter in the licence and plug in the calculator (the same one as before) : "The TI-Nspire Handheld ( <product ID here> ) has already been used to install a software licence. [...] contact TI for further assistance."
The calculator is a non-cas CX, and the product ID is 1008000001140F43240D859A795 .
Can this be fixed so I can install the software on my new computer?
So to install it on a new comp you have to buy a new license. Personally I prefer the computer link to the student software (even when I did have it working) because it doesn't take ~3 minutes to start up. :P Also nspire_emu (or kArmTI) works great for an emulator. Also iirc there's an online thing TI made but idk if it's up/is up to date/still works/etc.
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: xxcysxx on September 07, 2012, 11:03:39 pm
oh well. i was hoping for more positive success rate. i'll give them a call on monday and see what they have to say. if things don't look up then this calculator is going back to the big lady.
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: parserp on September 07, 2012, 11:46:18 pm
• TI-Nspire student software - 365 day subscription - $27.50 • TI-Nspire student software - perpetual license- $112.00 • TI-Nspire CAS student software - 365 day subscription - $29.50 • TI-Nspire CAS student software - perpetual license- $119.00
Are you serious?!? The license for the student software costs almost as much as the calc itself! You may as well just buy a new calc if going in that direction. :P
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: xxcysxx on September 08, 2012, 12:04:35 am
yeah, or just buy the calc for the student software and sell the device as brand new never used for a reduce price. haha
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: Adriweb on September 08, 2012, 02:41:03 am
Several times I've seen people asking for a deactivation of the license on one computer so that it could work on another, and TI accepted.
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: Darl181 on September 08, 2012, 02:43:40 am
Hm, I might try that...was it TI-USA or TI-France that did that? They seems to be pretty different attitiude-wise..
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: SpiroH on September 08, 2012, 05:25:51 am
This is the main reason why hackers are so active. TI like M$, Apple, etc only care about the dough and not that much about the students.That's the sad and raw reality. So, I say, thumbs up to the hackers community. :thumbsup:
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: Spyro543 on September 08, 2012, 08:10:25 am
I once emailed them, and they emailed me right back about this and just gave me a new license :D but i lost the email D:
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: lkj on September 08, 2012, 11:32:15 am
When I had the same problem one year ago they just gave me a new license. But maybe they changed their mind in the past year, or it depends on where you live.
They answered this to me(translated):
Quote
Dear customer,
Thank you for contacting Texas Instruments.
I am now going to get generated a new (31-digit) activation code and send it to you as soon as possible.
Please note that you don't have to activate this license with your handheld anymore
This is the main reason why hackers are so active. TI like M$, Apple, etc only care about the dough and not that much about the students.That's the sad and raw reality. So, I say, thumbs up to the hackers community. ;D(http://www.omnimaga.org/Themes/default/images/gpbp_arrow_up.gif)
but i don't want to do that. i mean yeah, i can go to a torrent site to download the software or find ways to crack the activation, or even worse go to a local stables/office depot store and buy another calculator for the activation key and return the calculator to the store. but that's stealing. i want own the software through buying it legitimately; a pride of owning it.
i'm currently using a 13" macbook pro laptop for school right now, and i'm looking forward to getting the newer 13" retina macbook pro when it comes out. and probably any other newer greater laptop comes along by apple, and this one machine activation is certainly an inconvenient.
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: Darl181 on September 08, 2012, 01:30:05 pm
Hm, well I didn't explicity ask for a new license or for the current one to be deactivated, but hey the other stuff works just as well/better. It broke itself on the other computer anyway so what's to say that wouldn't happen on this one? :P
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: epic7 on September 08, 2012, 05:00:56 pm
I just got a new computer yesterday and have the same problem :p
I don't really need the emulator part of the student software, so would tilp be pretty good for file transfer and stuff?
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: lkj on September 09, 2012, 11:15:24 am
You could also use TI's Computer Link software (http://education.ti.com/calculators/downloads/US/Software/Search/Results?cp=7&ac=9).
^This. If you only want to transfer files, TI-Nspire™ Computer Link is faster to launch and esier to use than the Student Software. But it only does transferring, it doesn't handle Lua programs or other things. TiLP should be faster to use too. But it has some compatibility problems with TI-Connect (if you have other calculators than the CX CAS) so you should uninstall it before installing TiLP, but then, TiLP should be able to handle all your calcs :)
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: xxcysxx on September 10, 2012, 02:28:31 pm
well folks, ti support finally responded back to me, and unfortunately it not what i wanted to hear. this calculator is going back.
cheers folks
Tam,
Thank you for contacting Texas Instruments.
I understand that you have questions about how to activate your TI-Nspire student software on a second computer. I will be more than happy to answer your questions about the activation process for the software and its license agreement.
The software that comes free with the handheld is designed to be installed and activated on a single computer. Per the license agreement it is not transferable. If you activated it on one computer and wish to have it on a second computer you will need to purchase a new license for that computer.
As an alternative you may download and install the free TI-Nspire computer link software. This software allows for transferring of TI-Nspire documents to and from the computer but will not allow you to open and work on the documents on your computer. To download the software please visit the link below.
We want you to be completely satisfied with your technology purchase. The Knowledge Base provides useful resources to answer questions, example calculations, and other information. The Knowledge Base is accessible to you 24/7.
http://epsstore.ti.com/OA_HTML/cskmbasicsrch.jsp
I hope that you find this information helpful. If you have further questions or comments, please feel free to send me an email.
Warmest Regards,
César López ------------------------------------------------------------------------ Texas Instruments Email: [email protected] General Information: (800) 842-2737 Technical Support: (972) 917-8324 ------------------------------------------------------------------------ Let me know how I'm doing. Fill out our customer survey at: http://education.ti.com/us/supportsurvey
Master your graphing calculator. Start with step-by-step tutorials and get started using the basics in no time.
---- Original Message ---- hi, i just recently purchase a ti nspire cx cas and used the provided activation code for the connect software on my mac laptop. however, i'm looking to upgrade to a newer laptop in a few months, can i have the activation code deactivated on my old laptop and transfer it to my new laptop?
thanks
Tam
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: willrandship on September 10, 2012, 02:30:57 pm
TI is carrying on the tradition of TI-DOESNT-CARE :P
Sorry to hear about another bad story. I take it you actually want to USE the computer software, not just link to the calculator.
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: Stefan Bauwens on September 10, 2012, 02:48:58 pm
Well I must say it's a friendly answer and it looks like he did quite some effort. Probably all he could do. The thing is, he probably isn't allowed to let you install it on another computer for free. Also they can't check if you're telling the truth. It's sad that this happened but it looks like there isn't really anything more you can do. :/
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: DJ Omnimaga on September 10, 2012, 02:54:27 pm
Well that sucks. I remember they gave a new license when you lost yours. I'm saddened that they no longer do that...
However do you really absolutely need the student software? There are free alternatives to the student software:
-TI-Nspire Computer Link software: To link your calc to the PC and transfer files/OSes -KarmTI: TI-Nspire emulator. Requires an OS/Boot1/2 image, though -Nspire Emu: Same as KarmTI, a bit more up-to-date, but much harder to use
Not only those two softwares do everything you would need to emulate or link your calc, but KarmTI/Nspire Emu even run Ndless programs, which the Student Software doesn't.
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: willrandship on September 10, 2012, 05:11:10 pm
The student software is probably a lot faster than any of the Emulators, and it has better integration with the OS, like copy and paste.
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: xxcysxx on September 10, 2012, 05:34:52 pm
although pulling out the calculator out of my book bag and start punching in numbers would be a lot faster and more convenient than dragging out my laptop from my book bag and starting up the ti software that cost at least two to three minutes to start using. but still, the principal still stand. i feel my privileges has been taken away for a software that i payed for. that software is a compliment of the calculator and i should be entitled to installed it on "my" computer should i have to upgrade to a new one or a replacement laptop under warranty. this whole one computer activation ordeal is baloney. what if when i get that new 13" retina display laptop from apple and three months later the hard drive died or the logic board died and apple have to replace those and i'm forced to do a reinstall of the os, so now what, i'm going to have to re-install that bogus ti student software again, and then just to find that i cant activate it because i have already used up my one time pass activation key.
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: DJ Omnimaga on September 10, 2012, 05:41:07 pm
Yeah TI clearly didn't think when they designed that license system. It's totally retarded that they didn't take the fact that people might switch computers in mind. They should at least do like Apple and allow you to revoke the rights to use the license on your old computer like how you can connect your iPod to 10 computers but remove computers from the list once they're no longer in use.
I would have said to sell your calc and get a Casio PRIZM instead, which is far cheaper than a TI-Nspire, but their emulator software is about $100 more expensive than the TI-Nspire student software
Title: Re: should i return my nspire cx cas because of single computer student license
Post by: epic7 on September 10, 2012, 07:19:32 pm
I sent them an email, too. I guess I got lucky, because I actually got a helpful response!
Quote
Hello,
Thank you for contacting Texas Instruments.
I understand you would like to reinstall your TI-Nspire Student Software.
Please uninstall the software from your previous computer. Your license is for a single activation, you are only permitted to activate the software once. Due to your new computer, please respond with your current license number so that it can be deactivated. I cannot provide a new license number without first deactivating your current license. Once I receive your current license number, I can then provide you with a new license number. I will also need your full name and physical address so that I can place an order. I will not be shipping you anything, but I am required to have your address so that I can place your order.
I want you to be completely satisfied with your technology purchase. The Knowledge Base provides useful resources to answer questions, example calculations, and other information. The Knowledge Base is accessible to you 24/7.
http://epsstore.ti.com/OA_HTML/cskmbasicsrch.jsp
I hope you find this information helpful. If you have further questions or comments, please feel free to send me an email.
Warmest regards,
Maria Ontiveros ----------------------------------------------------------------------- Texas Instruments Email: [email protected] General Information: (800) 842-2737 Technical Support: (972) 917-8324 ------------------------------------------------------------------------
Let me know how I'm doing. Fill out our customer survey at: http://education.ti.com/us/supportsurvey
Master your graphing calculator. Start with step-by-step tutorials and get started using the basics in no time.
---- Original Message ---- Country: US Name: Email: [email protected] Type of Service: ProdAccOrder Computer Software Setup/Usage: Product Group: CompSftwre Product: TI-Nspire or TI-Nspire CAS Software Purchase Time: 12/2011 Customer Type: Student Product Serial#: 2079045538P-0711C Computer OS: Windows 7 Comments: Hi, I have TI student software for nspire cx activated on my old computer, but I was wondering if I would be able to transfer it to my new computer that I recently bought.