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I sent an e-mail to them. They did not answer my last e-mail, so I hope things go better this time!
Quote from: apcalc on February 02, 2011, 08:19:18 pmI sent an e-mail to them. They did not answer my last e-mail, so I hope things go better this time! Allready? Thanks! I wonder if they have a black list of people they should not answer to...
Thank you for contacting Texas Instruments.It is unfortunate that you are having difficulties updating the TI-Nspire handheld. I will be more than happy to assist you in this matter.Based on the information that you gave me it appears you may have had an older OS (Operating System) than version 1.7. The new OS will not install properly if you have not been keeping up with the updates. In order to install the new OS, you will need to first install an older OS. I have attached both 1.4 and 1.7 OS with this email.Please download them and then follow the instructions below to install the 1.4 OS and then repeat these steps to install the 1.7 OS. Please note that if you are certain that you had 1.4 or 1.6 please skip installing 1.4 OS and install 1.7 only. Make sure there are fresh batteries in the calculator to be updated. Download the OS file from the e-mail and save it to the computer's desktop. Connect the handheld to the computer using the Standard A to Mini-B USB Connectivity Cable. Make sure the handheld is powered on. Remove the battery door and remove at least 1 battery from each column of batteries. After 2-5 seconds, reinsert the batteries and LEAVE THE UNIT OFF (do not turn on and then back off). Hold down [home] [enter] [P], and while holding these keys, press [on]. The device will boot up but will display a menu with the four options. Please try option four. Open the TI-Nspire Computer Link software by double-clicking on the TI-Nspire Computer Link shortcut on the desktop or by going to Start>>Programs>>TI Tools>TI-Nspire Computer Link (folder)>>TI-Nspire Computer Link. Once TI-Nspire Computer Link is open, a "Select Handheld" window should appear displaying the "Product ID" of the connected handheld. Click the "Select" button to proceed. Click on the "Tools" menu and select "Install OS". When the "Select Handheld OS File" window appears, click on the "Desktop" shortcut icon on the left and select the TI-Nspire OS. The TI-Nspire Computer Link software will prompt for confirmation of the operating system update and display a message stating that "Any unsaved data will be lost". To continue the installation, click "Yes".Once you have installed the 1.7 OS, you can then update the OS to the new 2.1 OS.Another resource you can use to find answers to your questions, example calculations and other information is our Knowledge Base. The Knowledge Base is accessible to you 24 hours a day, 7 days a week.http://support.education.ti.comI hope that you find this information helpful. If you have further questions or comments, please feel free to send me an email.Warmest Regards,César López
I guess I should respond back saying that installing OS 1.4 gave the same error?
Quote from: apcalc on February 03, 2011, 08:05:04 pmI guess I should respond back saying that installing OS 1.4 gave the same error?Yes, please.Of course it didn't work Unless they attached you a "special" 1.4 OS?Can you check?