There have been many reported issues that were literally ignored. Part of the issue is http://ourl.ca/issue. That thing is in no way a proper issue tracker. This subforum is a much better place to be heard, but you guys are encouraging the use of an unusable feature instead.
You are correct, that is not a proper issue tracker, we could be more transparent on our issue managment. I can tell you though that there are only eight issues currently on the issue queue, of them only three haven't been touched yet. Some "issues" reported with ourl.ca/issue are not concidered an issue but a request (Which should use ourl.ca/request) and have been moved to that queue instead. That queue is much larger currently, but since it's not a break in functionality, implementing it has a lower priority then the issue log.
If you feel that there are many issues that have been ignored, could you compile a list of them and bring them to us so we can let you know what has happened with them and why?
In response to the fact that you called ourl.ca/issue unusable, could you let me know how it is unusable? As far as I can see people have been able to submit issues and we have been able to resolve them. While yes, the public can't see what is going on in the issue tracker behind the scenes, things are being done. There is also a plan in place to replace it with a proper issue tracker that will have email notifications and more for users. The issue with the subforum is that it also is not a proper issue tracker. Things reported there are easily lost and forgotten about. With the tool we are currently using, it is rather easy to see how many issues there are, who is working on them, what their priority is and if anything
In my experience, Eeems can come across as over-bearing, but my disagreements with him are almost certainly not the ones you have. People never see 90+% of administrative discussions because we deliberately keep them out of public.
I'm just use to being very direct with people I feel comfortable with
Tell us. Pull someone aside in a PM and say "what he did was not cool, here are the logs". I have personally called other admins out for being arses before and I'll have no problem either doing it again or explaining why it was not as it may seem. We're here to listen to you, but we can do our job much more effectively if you talk to us.
Thank you for calling me out when you do btw. I quite appreciate it.
So we were saying "we feel that Eeems is not perfect".
And you answered "he's the most perfect of all our admins, he does everything".
That is not what they are saying, and that is not how you have come across with this. When a public "petition" is posted about a specific person without first talking to that person about your grievances and trying to resolve them. When you have also not talked with the other authorities and brought your grievances forward. Then no matter what your intentions are the person brought into question, and the authorities who you have also spurned will see this as an attack against the person in question.
What was said was also not that I was the most perfect of all the admins, it was only that I am the most publicly facing of all admins and that I'm not acting on my own whims.
Well maybe what this means is that since Eeems has to do everything on his own, he's getting stressed out and gets bitter sometimes when some of us complain about almost nothing when he made so much work.
I do not have to do everything on my own, but quite often I have to go out of my way to make sure that the other admins get involved in things in a timely manner. This is something we are working on for our internal process. It's understandable that they are quite busy with their schooling/work. I'm one of the lucky ones who works on a computer all day long and thus able to see things almost as they happen and react (Unless I'm busy in meetings).
I do get stress though and sometimes a little bitter about people complaining about things that I'm working hard on implementing. Thus is the life of a sysadmin.
So maybe we were actually not targetting at the right problem, but that doesn't mean there is no problem.
I agree
There's a reason why we didn't talk of it with other admins, it's because we never see them. Maybe they come once a day and do things but we never hear of them, we only see Eeems, we can only talk to Eeems.
I'm pretty sure geekboy is on a lot, and shmibs is on in the evening every day or so.
So maybe admins should be more present, or more numerous, or both, so that Eeems doesn't have to do everything on his own, and he'll be less stressed out and nicer, and we would feel better. Plus, work would be done faster.
I would like for them to be more active and to help with the issue/request logs, I prod them about it almost daily. I usually am nicer when I have no stress
Sorry Eeems if we have hurt you if it wasn't your fault. But since you were the only one present and bitter (probably due to being tired), we felt like you were the problem even though probably not.
I wouldn't say I was all that bitter at the time. Thank you for the apology though, it's greatly appreciated
In disagreement with the OP, http://ourl.ca/issue is not ineffective. If you prod an admin about something you put in the issue form, they will tell you the result, BUT in my experience, only after you prod them. I think communication with the user who sent in the issue should be mandatory through email or PM, so the user does not feel ignored, even when they aren't.
We are perfectly willing to tell you guys things, but since we are busy we don't activly prod you about issues unless we need your help in resolving it. I am working on a replacement for the issue system that will have full transparency in the process and have email notifications.
Also your the best Lobster Pimath <3
Almost as good as Netham, but he's not just a normal loberster
<3
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