Expected downtime for "less than 5 minutes" at some point between a
 half hour from now and an hour from now. The quoted following
 information explains why.


 ---------- Forwarded message ----------
 From:  <support@fiber.net>
 Date: Mon, Oct 24, 2011 at 10:52 PM
 Subject: Fibernet Ticket Update: Ticket #78069 Billable: $0.00 Total: $0.00
 To: lbarrettanderson@gmail.com


 Your Ticket #78069 has been updated by Jon Bayless:

 Customer: Barrett Anderson
 Ticket description: Connection Issues
 Ticket category: Colocation Services: Connectivity Problems
 --------------------------------------------------------------------------------------
 Monday October 24th at approximately 3:50AM Mountain Time, one of
 Fibernet's routers that provides service to our customers was the
 target of a large denial of service attack (DOS). The attack lasted
 about 25 minutes. During the attack, many customers whose service is
 provisioned on the affected router would have experienced increased
 latency and moderate or high rates of packet loss or intermittent loss
 of service. This attack also had a side effect of revealing a bug in
 the router software that we believe caused the impact of the attack to
 be amplified beyond what normally would have occurred. Due to this we
 are scheduling an emergency software upgrade on the router in question
 as soon as possible.

 The software upgrade will result in a minimal interruption in internet
 service on the affected router. The interruption is expected to last
 less than 5 minutes.
 Emergency Maintenance Window:

 30 minute duration
 Monday Oct. 24 11:30PM to Tuesday Oct 25 12AM (Midnight)

 Expected service interruption:
 Less than 5 minutes

 Another short interruption happened as you mentioned about 20 minutes
 ago. The software update should prevent any further issues.

 Sorry for the difficulties.

 Thanks

 --------------------------------------------------------------------------------------

 To respond to this update or change ticket options, please login to
 the customer section of our website:

http://www.fiber.net/

 Thanks!!