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Expected downtime for "less than 5 minutes" at some point between a half hour from now and an hour from now. The quoted following information explains why. ---------- Forwarded message ---------- From: <support@fiber.net> Date: Mon, Oct 24, 2011 at 10:52 PM Subject: Fibernet Ticket Update: Ticket #78069 Billable: $0.00 Total: $0.00 To: lbarrettanderson@gmail.com Your Ticket #78069 has been updated by Jon Bayless: Customer: Barrett Anderson Ticket description: Connection Issues Ticket category: Colocation Services: Connectivity Problems -------------------------------------------------------------------------------------- Monday October 24th at approximately 3:50AM Mountain Time, one of Fibernet's routers that provides service to our customers was the target of a large denial of service attack (DOS). The attack lasted about 25 minutes. During the attack, many customers whose service is provisioned on the affected router would have experienced increased latency and moderate or high rates of packet loss or intermittent loss of service. This attack also had a side effect of revealing a bug in the router software that we believe caused the impact of the attack to be amplified beyond what normally would have occurred. Due to this we are scheduling an emergency software upgrade on the router in question as soon as possible. The software upgrade will result in a minimal interruption in internet service on the affected router. The interruption is expected to last less than 5 minutes. Emergency Maintenance Window: 30 minute duration Monday Oct. 24 11:30PM to Tuesday Oct 25 12AM (Midnight) Expected service interruption: Less than 5 minutes Another short interruption happened as you mentioned about 20 minutes ago. The software update should prevent any further issues. Sorry for the difficulties. Thanks -------------------------------------------------------------------------------------- To respond to this update or change ticket options, please login to the customer section of our website:http://www.fiber.net/ Thanks!!